CityParking lets drivers reserve and pay for a parking spot before arriving at their destination.
It’s easy! If it's your first time renting with CityParking you will be asked to sign up and add a valid credit card to pay for parking. Don't worry, your card won't be charged at this point in time
After this one-time step, you can now explore spots and view availability by touching a pin (parking spot) on the map.
Once you find your spot just tap on it to see details and go to the next step tp select the date, time, and length for which you need parking.
Once done you will see the total booking time and cost at the bottom of your screen.
To book press ‘Book This Spot’ and the spot will be reserved for you, this is when your credit card will be charged.
Next, a confirmation screen will display the details of your booking and lets you take other actions like cancelling the parking, adding more time, marking the spot under your 'favourites,' or tapping the ‘Directions’ button to find a good route to the spot.
You can get a full refund if the booking is cancelled with more then 60 minutes remaingn before the start time.
After that you will be charged for 1 hour. This is to prevent drivers from unnecessarily blocking parking spots.
Once your booking starts, you will be charged the fixed fee. If you have used less than 50% of the booked time, you will receive a refund for the remaining time, rounded down to the hour. If you have used 50% or more of the booked time, then you will not receive a refund.
CityParking trusts in the goodwill of its users; if you repeatedly book long hours to block parking and then cancel to get refunds, other drivers will face problems. This may result in losing the ability to book from your account.
Press the report problem button on your confirmation screen to let us know if something went wrong. We will switch your booking to another spot or provide a full refund, however, we request you send us a picture of the blocking car.
We will also send you a promocode for 60 free minutes.
Overstaying past your booked time slot (without renewing) forces other drivers to wait and can also result in your being towed at your expense.
The parking owner will also charge for the time overstayed as the spots are owned by other users and partners.
Tap the profile section in the menu. You can change your details like phone number, password, and email. It’s important that you have a verified email address so we can send you receipts for your parking.
We recommend adding the details of your car (plate number etc.) as most of our spots are in lots that verify valid bookings to avoid towing incidents.
First, tap ‘Post a Spot’ in the menu. This will bring you to the map screen.
Next, enter the address in the search bar and select your address.
To help drivers find your spot you can adjust the pin to mark exactly where your spot is on the map.
Next step is to decide the hourly price, enter a description and add a photo of your spot so drivers don’t park in the wrong spot.
On the same screen, press the 'Add Time' button to choose when you want to make your spot available. On this screen, choose between what time do you want your parking to be available and then select the days to which these times apply. Scroll down and press 'Add Time'.
Repeat this step to add as many days and time combinations based on when your spot will be available during the week.
Once done, just press ‘Add spot’ and your spot will be online
As a spot owner, you do not need to link your credit card. However, you do need to add your bank account in order to get paid.
In the menu select ‘Payments’, press ‘Add Bank Account’ and enter the required information.
We do not store any banking information as all our transactions are handled by Stripe, the leader in mobile payments offering the highest standard of security.
When drivers book your spot you are notified by email and push notifications (if enabled).
Bookings are instantly confirmed and do not require owner confirmation. This ensures drivers can arrive, park and leave without bothering or waiting for you.
To view your bookings, click the 'My Spots' menu item to view active bookings on your parking spot
From the main menu select ‘My Spots’ and tap on the spot whose availabilities you want to adjust.
If you are using an Android tap on the corner right tab to view your spots.
Selecting the spot brings you to the spot management screen
Contact us immediately via the app or email [email protected], we will immediately contact the driver and our towing partner.
Please make sure to take a picture and send in the in-app chat for us to take action and we also recommend confirming if the vehicle is not a friend or guest as towing the car is at the driver’s expense.
If you have checked the app and don’t see and active booking then contact us immediately via the chat or email [email protected]
We will confirm if there are any bookings and you are also within your rights to tow immediately.
Every week, the money you made in the previous week will be directly deposited to your bank account.
If you have not entered a bank account within 21 days of completing a booking the complete amount gets refunded to the driver and CityParking does not keep any fees. It’s a loss-loss situation, we only make money when you do.